Privacy at a Glance 👀
Data Protection
We implement industry-standard security measures to protect your personal information.
Your Rights
You have full control over your data with rights to access, modify, and delete your information.
GDPR Compliant
Our practices comply with European data protection regulations and international standards.
No Data Sales
We never sell your personal information to third parties for marketing purposes.
Table of Contents 📑
1. Information We Collect 📊
We collect information to provide and improve our streaming services. The types of information we collect include:
Information You Provide:
- Account Information: Name, email address, password, and profile preferences
- Payment Information: Billing details for NetzkinoPlus subscriptions (processed securely by payment providers)
- Communication Data: Messages sent to customer support or feedback forms
- User-Generated Content: Reviews, ratings, and comments you submit
Information Automatically Collected:
- Usage Data: Movies watched, viewing time, search queries, and platform interactions
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Technical Data: IP address, connection type, streaming quality, and performance metrics
- Location Data: General geographic location based on IP address for content licensing compliance
Information from Third Parties:
- Social Media: Profile information if you choose to sign up using social media accounts
- Analytics Partners: Aggregated usage statistics and performance data
- Advertising Partners: Information for targeted advertising on free tier services
2. How We Use Information 🎯
We use your information for legitimate business purposes to enhance your streaming experience:
Service Delivery:
- Providing access to movies and content based on your subscription level
- Personalizing content recommendations based on viewing history
- Maintaining your watchlist and viewing progress across devices
- Ensuring content availability compliance with geographic licensing restrictions
Account Management:
- Creating and maintaining your user account
- Processing subscription payments and managing billing
- Providing customer support and responding to inquiries
- Sending service-related notifications and updates
Platform Improvement:
- Analyzing usage patterns to improve service performance
- Developing new features and functionality
- Conducting research and analytics for business insights
- Testing and optimizing user interface design
Legal and Security:
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, abuse, and security threats
- Enforcing terms of service and community guidelines
- Resolving disputes and investigating violations
5. Data Security 🛡️
We implement comprehensive security measures to protect your personal information:
Technical Safeguards:
- Encryption: All data transmission secured with industry-standard SSL/TLS encryption
- Access Controls: Strict employee access limitations based on job requirements
- Secure Storage: Encrypted data storage with regular security audits
- Network Security: Firewalls and intrusion detection systems
Operational Security:
- Regular Updates: Timely security patches and system updates
- Security Training: Employee education on data protection practices
- Incident Response: Procedures for handling potential security breaches
- Third-Party Audits: Regular security assessments by external experts
Your Security Role:
You can help protect your account by:
- Using strong, unique passwords for your account
- Enabling two-factor authentication when available
- Keeping your devices and browsers updated
- Reporting suspicious activity immediately
6. Data Retention ⏱️
We retain personal information only as long as necessary for legitimate business purposes:
Retention Periods:
- Account Data: Retained while your account is active and for 3 years after deactivation
- Viewing History: Kept for personalization purposes while account is active
- Payment Information: Retained as required by financial regulations (typically 7 years)
- Support Communications: Maintained for 2 years for quality assurance
Deletion Procedures:
- Automated deletion processes for expired data
- Secure data destruction methods for sensitive information
- Regular audits to ensure compliance with retention policies
- User-initiated deletion requests processed within 30 days
7. Your Privacy Rights ✊
Under GDPR and other privacy laws, you have several rights regarding your personal data:
Your Rights Include:
- Access: Request a copy of all personal information we hold about you
- Rectification: Correct inaccurate or incomplete personal information
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your personal information
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Remove consent for optional data processing
Exercising Your Rights:
To exercise your privacy rights:
- Submit requests through your account settings
- Contact our privacy team at [email protected]
- Provide sufficient information to verify your identity
- Allow up to 30 days for processing complex requests
Right to Complain:
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.
8. Children's Privacy 👶
We are committed to protecting the privacy of children who use our service:
Age Requirements:
- Users must be at least 13 years old to create an account
- Users under 18 require parental or guardian consent
- We do not knowingly collect data from children under 13
- Special protections apply to users between 13-18 years old
Parental Controls:
- Parents can manage their children's viewing preferences
- Content filtering based on age-appropriate ratings
- Viewing time limits and usage monitoring tools
- Easy account deletion for underage users
If We Learn a Child Under 13 Has Provided Information:
We will immediately delete the account and all associated personal information. Parents who discover their child has created an account should contact us immediately.
9. International Data Transfers 🌍
As a global streaming service, we may transfer your data internationally while maintaining protection:
Transfer Safeguards:
- Adequacy Decisions: Transfers to countries with EU-recognized privacy protection
- Standard Contractual Clauses: EU-approved contracts with international service providers
- Certification Programs: Partners certified under recognized privacy frameworks
- Binding Corporate Rules: Internal policies ensuring consistent global protection
Data Localization:
Where possible, we store data in servers located within the European Economic Area to minimize international transfers and ensure GDPR compliance.
10. Privacy Policy Updates 🔄
We may update this privacy policy to reflect changes in our practices or legal requirements:
When We Update:
- Changes in data collection or processing practices
- New features that affect privacy
- Updates to legal requirements or regulations
- Corporate changes that affect data handling
How We Notify You:
- Email notifications for material changes
- Prominent notices on our platform
- Updated "Last modified" date at the top of this policy
- Request for renewed consent when required by law
11. Contact Information 📞
For any privacy-related questions or concerns, please contact us:
Data Protection Officer
Email: [email protected]
Address: Netzkino GmbH, Data Protection Department
Streaming Plaza 123, 10115 Berlin, Germany
General Privacy Inquiries
Email: [email protected]
Phone: +49 (0) 30 1234 5678
Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)
Response Times
- General inquiries: Within 72 hours
- Data subject requests: Within 30 days
- Security incidents: Within 24 hours
- Urgent matters: Same business day